Terms And Conditions

 

Our Promise to you:

Victoria Florists pride ourselves on our creativity, quality, display and our attention to detail. Our commitment is to give you the best possible service, and provide top quality flowers for all occasions.

 

Delivery:

All orders will be dispatched by the fastest practical means to arrive on the date requested by you. Our couriers operate a “track and trace” delivery service - we can provide proof of delivery on request. A re-delivery charge may apply if an incorrect delivery address is given or if the courier is unable to complete the delivery due to access or any other difficulty.

 

Substitutions:

Victoria Florists reserve the right to substitute any flower and colour that may be out of stock or unsuitable for out of town dispatch with similar flowers of the same or greater value.

 

Payment:

Victoria Florists accept Visa, MasterCard, AMEX and Diners card for payment of your order. All stock is priced in $NZ and inclusive of GST.

 

Security:

Personal credit card details will be processed by an independant payment gateway (DPS) who will only send authorisation details to Victoria Florists. Victoria Florists do not store your credit card details.

 

Refunds:

Victoria Florists use only products of the highest quality. If, for any reason, any item is not received in good condition, it will be replaced or your money refunded.

 

Address for Returns:

Victoria Florists

107 Idris Rd

Christchurch

New Zealand

 

Response Times:

All responses to any customer orders or enquiries are despatched either the same business day or the next if your enquiry is received outside of courier pick up and delivery times.

 

Message:

All Flowers are accompanied by a card containing your personal message supplied when you place your order.

 

Privacy:

Under the Privacy Act 1993, we provide you with the right to see and/or correct your personal information. Victoria Florists do not sell our customer mailing list, nor do we disclose private information to any other person or company.

 

Disputes and Remedies:

If any dispute arises by the Customer they shall refer such dispute in writing to the Agent within fourteen (14) days of such dispute arising. The Customer and the Agent shall endeavour to resolve such disputes through good faith negotiation. Any dispute not resolved within thirty (30) days may then be referred to arbitration according to the Arbitration Act 1996.

 

Disputed Monies:

If any dispute between the Customer and the Agent or the Customer and the Supplier involves the non-payment of any sums of money by the Customer then before any such dispute shall be referred to mediation or arbitration or a Court of competent jurisdiction the Customer shall pay such disputed monies in to the Account of the Agent whereupon such monies will be held until resolution of the dispute.